Privacy Policy
Privacy Policy & GDPR
We may collect, use and store different types of personal information and could include:
- Name
- Billing & Delivery Address
- Information sent to us as a result of connecting to our website, including internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Bank Account details for payments from you or when re-funding you for our products
- Details of the contract or service we provide to you
- Details on your work, profession, nationality, education and where you fit into various social income groupings
- Information about how you use our website
- Information about your preferences for our products or service.
If you chose not to provide us with information then it may prevent us from fulfilling our contractual services to you.
3. How we use your Information
The purpose of our data collection is to ensure we deliver you our product and meet our legal responsibilities. The information is critical to ensure your identity and age is know to comply with the law for purchasing and selling our products. We must be able to contact you by email, telephone and post and be able to maintain our records should problems arise. It is essential we use the recorded information to process financial transactions and fulfil our contract to you.
Your information may also be used by us to study how customers use our products/services, to develop them and to grow our business and improve our marketing strategy and ultimately improve our products and services to you.
We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting obligations that we may have. We will only keep personal data for longer where there is a legal requirement for us to do so.
4. Your Rights
You have the right to request a copy of the personal information about you that we hold.
We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.
You have the right to ask us to delete personal information about you where:
- You consider that we no longer require the information for the purposes for which it was obtained
- We are using that information with your consent and you have withdrawn your consent – see Withdrawing consent to using your information below
- You have validly objected to our use of your personal information – see Objecting to how we may use your information below
- Our use of your personal information is contrary to law or our other legal obligations.
Objecting to how we may use your information – You have the right at any time to require us to stop using your personal information for direct marketing purposes. In addition, where we use your personal information to perform tasks carried out in the public interest or pursuant to the legitimate interests of us or a third party then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.
Restricting how we may use your information – in some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information. The right might also apply where this is no longer a basis for using your personal information, but you don’t want us to delete the data. Where this right to validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.
Portability – if we process personal information that you provide to us on the basis of consent or because it is necessary for the performance of a contract to which you are party, and in either case that processing is carried out by automated means, then you have the right to have that personal information transmitted to you in a machine readable format. Where technically feasible, you also have the right to have that personal information transmitted directly to another controller.
Automated processing – if we use your personal information on an automated basis to make decisions which significantly affect you, you have the right to ask that the decision be reviewed by an individual to whom you may make representations and contest the decision. This right only applies where we use your information with your consent or as part of a contractual relationship with you
Withdrawing consent using your information – Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given
5. Review
This policy will be reviewed every two years as a minimum and/or in line with legislative changes.
